Report a Problem

We're sorry you're experiencing an issue. Our team is here to help you resolve it as quickly as possible. Please use the form below to report any technical problems you've encountered with our website, your account, or your blueprint files.

Before You Report

For download link issues: Please check your email's spam or junk folder first.
For website errors: Try refreshing the page or using a different web browser to see if the issue persists.

How to Report a Problem

To help us investigate and solve your issue efficiently, please provide as much detail as possible in the form below. Be sure to include:

Your Order Number (if applicable).
The Email Address used for the purchase.
The name of the Blueprint you are having trouble with.
A detailed description of the problem.
Any error messages you received (copy and paste if possible).
A screenshot of the issue is often very helpful.

Alternative Contact

If for any reason you cannot use the form above, you can email our support team directly at support@begawanderuutama.com. Please include all the details listed above in your email.

Our team will review your report and get back to you within 24 business hours (Monday - Friday).